Illuminate Skin Care and Esthetics will exchange or refund a product if it has not been opened, damaged or used. . All returns and exchange requests must be submitted within 72 hours of receiving your products. All returned items must be in the original condition with the original packaging and must be returned within 30 days of purchase with an authentic receipt. Shipping charges will not be refunded or credited.
To request an exchange or return please email [email protected] or Call (250) 575-2009
Illuminate Skin care will not accept returns or exchanges on any opened, unsealed, or used products unless you have experienced an allergic reaction. (Please see the Allergic Reaction section below).
Illuminate Skin Care and Esthetics reserves the right to deduct the shipping costs from returned/exchanged items that had originally qualified for free shipping.
We understand that sometimes certain products do not agree with your skin type. Illuminate Skin Care and Esthetics will refund or credit the individual product that caused the Allergic Reaction. All reactions must be reported within the first 48hours of use. Illuminate Skin care and Esthetics reserves the right to request a Doctors letter and/or photos of the reaction in order to confirm that it was caused by one of our products. All returned products are subject to a 20% restocking fee.
Please note that all instructions, ingredients, opinions and suggestions regarding products on our site have been provided by the manufacturers and/or distributors. If you have any concerns regarding the safety of certain ingredients please contact your doctor or you can contact us for further information.